Terms of service
Welcome to AELŌ. These Terms of Service govern your use of the AELŌ website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. About AELŌ
AELŌ provides clothing, activewear and lifestyle products through our online store.
Our website, products, images, descriptions, logos, designs and other content are provided for your personal, non-commercial use unless otherwise agreed with AELŌ.
2. Products and Availability
We make every effort to ensure that product descriptions, images, colours, sizes and prices displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen.
Products are subject to availability. We reserve the right to limit quantities, discontinue products or update product information at any time.
If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution.
3. Prices and Payment
All prices displayed on the website are shown in the currency indicated at checkout.
You are responsible for any applicable delivery charges, taxes, customs duties or other charges associated with your order where applicable.
Payment must be successfully received before an order is processed and dispatched.
AELŌ reserves the right to correct pricing errors or other inaccuracies. If an order has been placed using an incorrect price, we will contact you before processing the order.
4. Orders
Placing an order does not guarantee acceptance of the order.
AELŌ reserves the right to refuse or cancel an order where there is a genuine reason to do so, including product availability, pricing errors, suspected fraudulent activity or payment issues.
Once your order has been accepted and payment has been received, we will process it for delivery according to our Shipping Policy.
5. Shipping and Delivery
Delivery times and shipping charges vary depending on the destination and delivery method selected at checkout.
Estimated delivery times are provided as guidance and may be affected by circumstances outside AELŌ’s control, including courier delays, customs processing, public holidays or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information when placing an order.
For international orders, the customer may be responsible for customs duties, import taxes or other charges imposed by the destination country.
6. Returns and Exchanges
Our Returns & Exchanges Policy forms part of these Terms of Service.
AELŌ’s standard policy for eligible change-of-mind requests is an exchange rather than a cash refund.
For full details regarding exchanges, incorrect items, faulty items and refunds, please refer to our Returns & Exchanges Policy.
7. Customer Information
You agree to provide accurate, current and complete information when placing an order or creating a customer account.
You are responsible for ensuring that your contact and delivery information is correct.
AELŌ is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
8. Website Use
You agree not to misuse our website or attempt to interfere with its normal operation.
You may not use our website or its content for unlawful purposes, to commit fraud, to distribute malicious software, or to infringe the rights of AELŌ or another person.
9. Intellectual Property
All AELŌ names, logos, designs, photographs, graphics, written content and other original materials on this website belong to AELŌ or are used with permission.
You may not copy, reproduce, modify, distribute, sell or commercially use AELŌ content without our written permission.
10. Third-Party Services
Our website may use third-party services, including payment providers, delivery providers, website technology providers and other service providers.
Third-party services may have their own terms and policies, and AELŌ is not responsible for the independent operation or policies of those third parties.
11. Website Content
We aim to keep the information on our website accurate and up to date. However, we do not guarantee that every piece of information will always be complete, current or free from errors.
We may update, change or remove website content, products or services at any time.
12. Limitation of Liability
To the extent permitted by applicable law, AELŌ will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, customs delays, website interruptions, payment-provider issues or other events beyond our control.
Nothing in these Terms of Service excludes or limits any rights or remedies that cannot lawfully be excluded or limited.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that you have read our Privacy Policy.
14. Changes to These Terms
AELŌ may update these Terms of Service from time to time.
Any updated terms will be posted on this page and will apply from the date they are published, subject to applicable law.
15. Contact Us
If you have any questions about these Terms of Service, your order or our products, please contact us at:
Email: aeloessentials@gmail.com
16. Applicable Law
These Terms of Service are subject to applicable laws governing the relevant transaction and the rights of the customer.
Nothing in these Terms of Service is intended to remove or restrict any consumer rights that cannot legally be excluded.