Refund policy

We want you to love your AELŌ pieces. If you have selected the wrong size or simply changed your mind, we are happy to offer an exchange on eligible items.

Exchanges

Exchange requests must be made within 7 days of receiving your order.

Items must be unworn, unwashed and unused, with all original tags attached. Items must be returned in their original condition and packaging.

Exchanges are subject to availability. You may exchange your item for another size or another AELŌ piece of the same value. If you choose an item of greater value, the difference will be payable.

Sale Items

Items purchased on sale are not eligible for change-of-mind exchanges unless otherwise stated at the time of purchase.

Incorrect or Faulty Items

If you receive an incorrect or faulty item, please contact us at aeloessentials@gmail.com within 7 days of receiving your order. Please include your order number and clear photographs of the item so we can assist you.

Where an item is confirmed to be faulty or incorrect, AELŌ will provide the appropriate remedy.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind exchanges. Once the returned item has been received and approved, we will arrange for the replacement item to be sent.

For items that are incorrect or faulty, AELŌ will provide return instructions.

Refunds

AELŌ’s standard policy for eligible change-of-mind requests is an exchange rather than a cash refund. However, nothing in this policy excludes any refund or other remedy that may be required under applicable law.